Give

FAQs

What payment methods are accepted?

Donations are accepted via Debit/Credit Card (Visa, Mastercard, Discover, American Express) or Google Pay.

What types of donations can be made?

You can make a one-time gift or set up recurring donations. A one-time gift will be processed immediately. Recurring gifts will be processed based on the selected frequency and start date.

Can personal information, amount or frequency of donation be changed?

For recurring donations, you can change or cancel at any time before the date of your next contribution. Sign in using your email and password to make any necessary changes.

How can I view my donation history or receive my giving statement?

You can sign in using your email and password to view your donation history. For a one-time gift, please save your email receipt for tax purposes. Giving statements are sent at end-of-year to the address provided.

When will donations be withdrawn from my account?

Donations will be withdrawn from your specified bank account within 48 business hours of the date made or scheduled. This allows adequate time for the donation to processed. Transaction will be initiated on the next banking day if donation date falls on a weekend or a holiday.

What is your refund policy?

If you've made a mistake or need a refund, please email us at finance@thecovchicago.org within 10 days of your donation and we will gladly provide a refund.